Birch trees on Loch Sunart rocky shoreline

Privacy Policy

We, Otter Adventures (trading as Otter Adventures Limited SC575565), are a small company committed to safeguarding your personal data.

This privacy policy ("Policy") together with our terms and conditions ("Terms") and any other documents referred to in it or that are available on our website ("our site"), sets out the basis on personal data we collect from you, or that you provide to us, may be processed and stored by us and our partners. Please read the following carefully.

By providing your personal information to us, or by visiting our website, you are accepting and consenting to the practices described in this Policy, and you agree to the transfer, storing or processing of your personal information in the manner described in this Policy. If you subsequently wish to withdraw your consent, you should contact us at .

What is the purpose of this policy?

The purpose of this policy is to explain what data we may collect about you and when, how we store that data and what we may do with it in the future. If you do not agree to this privacy policy, you may wish to cease using this website.

Terms used in this policy

In this policy the following terms are used subject to these definitions:

Information we may collect about you

Personal data (or information) means any information about an individual from which that can be identified. It does not include data that has been pseudonymised or anonymised so that an individual can no longer be identified.

We may collect the following information from or about you:

Information you give us

You may give us information by filling in forms (e.g. on our site) or by corresponding with us by phone, email, text messaging, social media or other means. This includes information you provide to register with our booking platform, (see below), subscribe to our electronic mailings, fill out forms (e.g. contact form), through social media platforms and functions on our site or other functions related to our website and business. The information you provide may include your name, postal address, email address and payment information (see below).

It may also include more personal information such as medical or dietary information which we require in order to plan a safe adventure for you.

We may also collect personal information directly from you in the course of marketing activities such as business cards, personal contact details, emails and other social media.

Contacting us via email

When sending us an email we will receive your email address, IP address and other information stored in the email as well as any information you opt to give us about you and your party. This information is stored securely by our web hosting providers policies and access to it is password protected and only available to staff and employees who require access. Anything you share with us will be confidential and we will only ask for information sufficient for us to plan and deliver safe adventures with you.

Contacting us using the form on our website

Our website contact forms send email messages direct to us and are treated the same as direct emails but there is an option to subscribe to our newsletters. If you opt to tick this box, you should refer to the privacy policies of the appropriate third-party provider below as you may be providing them with data about yourself as well as us.

How do I give you information about me?

By using specific features of our site or sending us emails you will be giving us personal information about yourself. Only give us information that is required in order for us to plan and deliver a safe adventure with you or that you are happy for us to know. Failure to disclose certain personal information may compromise our ability to keep you safe during activities.

What about when using the website?

Our website uses Google Analytics software to monitor the performance of the site. Google Analytics collect and stores information about how you use our website such as, but not exclusively:

Google's full privacy policy regarding Google Analytics can be read on their website. We do not collect or store any personal information (e.g. name, address, etc.) so this information cannot be used to directly identify any individuals. We use this data anonymised by Google to aid us in planning future marketing campaigns and make improvements to the site for the benefit of all users.

Information automatically collected

When you visit our website, details relating to your visit such as your Internet Protocol (IP) address used, browser type and version, operating system and platform, time zone, webpages visited and duration and other similar data will be collected automatically by our web-server and analytics software.

This data is aggregated and reported to us in order that we may identify patterns in our users' browsing actions. Such data does not allow us to identify any individual.

We may also obtain information about your general internet usage by using a 'cookie' file stored on your hard drive of your computer. They help us improve our sites and services to deliver a better and more personalised service.

Use of cookies

By using our site you agree to the use of cookies as described and these will be automatically issued when you use our site. You can refuse to accept cookies by activating settings in your web browser to block these. If you choose to do this, you may not be able to access certain parts of our site and may find reduced functionality in places.

Information from other sources

We may also collect personal information about you from third parties, including, for example, analytics providers, search information providers, or personal information that you have placed in the public domain, such as Facebook and other social media platforms.

Some cookies may originate from third-party plugins and such providers, such as our booking platform or Google analytics. This information may be passed to us in anonymised and aggregated reports so that we may assess, for example, the number of visitors to our site, how visitors engage with our site in order that we may improve our services and information provided.

Information you give to us may be combined with information received from third-parties or information we collect about you for purposes set out in the following section.

Embedded content in our website

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What personal data do you collect and why?

Some data is collected automatically through use of our website, but this cannot be traced to any specific individual user and is excluded from this policy. This information helps us, among other things, identify problems with the website and plan future marketing campaigns. Details of relevant third-party privacy polices are provided below. If you do not agree to this data being collected, you should stop using our website or set up 'cookie' blocking on your web browser.

How we use your information

We may process and use your personal information in the following circumstances:

We may use your information:

You acknowledge that personal data you submit for publication through our site or services may be available, via the internet, around the world. We cannot prevent, and do not accept any liability for, the use (or misuse) of such personal data by others. In addition, other websites, which are not operated by us, reached by links from our site are not covered by this Notice. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personal information. Please note that we do not accept any responsibility or liability for policies or the use and/or reliance of data appearing on other websites.

Why do you need this information?

We use any information you give us to plan your adventure and to help with future marketing campaigns and strategies. You should only provide information that is relevant to this and that you are happy to share with us.

Storing and securing your information

The information we collect from you may be transferred to, and stored at a destination outside the European Economic Areas (EEA). By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take steps to ensure that your information is treated securely and in accordance with this Notice, the requirements of the General Data Protection Regulation (GDPR) and other applicable laws.

All personal information is stored on our secure servers or on secure servers operated by a third party.

We have put in place security processes to protect against the loss, misuse, unauthorised access, or alteration of information. Despite this, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. We do not accept liability for any interception of your personal information that may occur.

Retaining your information

We will only use and retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal and compliance requirements, such as the prevention, detection, or investigation of a crime, loss prevention or fraud. We may also use personal information to meet our audit, accounting, or reporting requirements, information security purposes, and as we otherwise believe to be necessary or appropriate:

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

What will you do with my data?

We will never knowingly rent, sell or show your data to third-parties. We store your data securely, for as long as it is useful and relevant to our business operations, and inline with GDPR requirements. However, some third-party's policies may differ and it is your responsibility to read the policies of these providers linked to below. If you do not want this information stored beyond your adventure, it is your responsibility to let us know.

Your rights in connection with personal information

You may, where permitted by GDPR, request the following:

We ask that you send any such requests to us via our contact details below.

What can I do about this?

If you wish to see, amend or delete the data we hold about you, you should contact us with your request. Data stored with third-parties may be beyond our access.

Changes to this notice

We reserve the right to update this Notice at any time and make no guarantee that you will be informed of this. It is your responsibility to check back frequently to see any updates to our Notice and to act accordingly.

Our contact details

Any questions regarding this notice should be addressed to:

Mailchimp: Newsletters and email marketing

We use Mailchimp as our chosen method of storing your basic contact details with specific regards to being able to send you electronic newsletters and mailings. We can only do this is you have given us permission to add your details to the list (for example, through a booking form) or if you choose to do so your self via our website.

Anyone who has previously been on our mailing list with 'SendinBlue', will have been sent an email asking them to move their data over or to have it removed from 'SendinBlue'.

They are a recognised and trusted means to do this and comply with all regulations related to their business. The Mailchimp privacy policy can be read on their website.

Facebook: Social media

We use Facebook as one of our marketing channels and pass data between their site and our own. If you have left us a review on Facebook, this is considered to be in the public domain and may appear on our website. If you have a Facebook account you should be familiar with their privacy policies and what can be shared between you and us as well as between you or us and Facebook. Facebook's full privacy policy is available on their website.

Instagram: Social media

In a similar fashion, we also use Instagram (a Facebook owned company) for research and marketing purposes. The Instagram privacy policy is on their website.

FreeAgent: Online accounting software

We use FreeAgent software for our financial management and the FreeAgent privacy policy is on their website. This relates principally to our use of their software as they do not have access to your data. The only information we share with FreeAgent is your name and email address in order for us to be able to send you invoices for your booking(s). FreeAgent do not process any payments made against invoices themselves, this will be undertaken by their processing partner, Stripe.

EOLA: Online booking system

eola Ltd. is a third-party online booking system through which we take reservations and payments for our adventures. Payments made through their software is processed by Stripe (see below) and only data relating to you and your booking, not your card details, are shared with us.

The information you supply via eola is stored on their servers and accessed via online means by us. We need this data in order to handle your booking effectively and collect the required information about you prior to your adventure. The eola Ltd privacy policy is on their website.

WorldPay: In-person/card processing terminal

On the day of your adventure, you may make a card payment using our WorldPay terminal machine.

If you opt to make a card payment over the phone, we will enter the minimum details from your card into our WorldPay terminal. This information is not retained by us in any form. If the transaction fails, you will be notified and we will need to request your card details again.

Worldpay and their corporate owner, FIS, process your card payment. We do not store any data from this transaction beyond the receipt printed from the machine.

Stripe: Online payment processing

Should you make a card payment through our accounting package, your transaction will be processed by Stripe and not FreeAgent. We do not receive any information regarding your transaction from Stripe other than details of the actual payment. The Stripe global privacy policy details what information they store and how they may use it.

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